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Cost Comparison -  Computer Downtime

The Cost of Computer Downtime

 

Repair Services Total Cost  

Cost Components
Drop Off

 

 $844 per PC

 

 

Total Downtime:  20 hours

Lost Wages:  $36.20 x 20 = $724.00

Cost of Service:  $120
Onsite

 

 $489.60 per PC

 

 

Total Downtime:  8 hours

Lost Wages:  $36.20 x 8 = $289.60

Cost of Service:  $200
Remote

 

 $232.40 per PC

 

 

Total Downtime:  2 hours

Lost Wages:  $36.20 x 2 = $72.40

Cost of Service:  $160

Note: 

  1. Source:  "A Small Business Approach to Computer Downtime" by Aidan McDermott, WebProNews, January 11, 2006.

  2. Cost of service based on two hour resolution time. 

  3. 2003 Bureau of Labor statistics suggests that individuals who use computers for a living make an average of $36.20 an hour in wages and benefits.

 

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